Service Desk

{"xsrfToken":"639bbaf0-45fc-4d93-a06c-105bce4e4d22_286083f27255b2c1e3f79c4ca6c79754a4829e21_lout","branding":{"id":"3","key":"sosrelief","name":"State of Solidarity Relief","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/34c0f8db-d259-4e88-9d4c-c960fd0f3b28/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkODE0YWJkNy03OWMyLTQxYTQtYjMxZS0xYWI2ZDE2MDg3YjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM0YzBmOGRiLWQyNTktNGU4OC05ZDRjLWM5NjBmZDBmM2IyOCI6WyJyZWFkIl19LCJleHAiOjE2MDA4NzkyMzUsIm5iZiI6MTYwMDg3ODU3NX0._tY9_pCxUnDgnEvDyU4VJsc2EZz6_LuqjX3KMCsVKeM&client=d814abd7-79c2-41a4-b31e-1ab6d16087b8&mode=fit","logoId":"34c0f8db-d259-4e88-9d4c-c960fd0f3b28","isLogoAvailable":true,"helpCenterTitle":"State of Solidarity Relief","sharedPortalName":"State of Solidarity Relief","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"sharedPortalName":"State of Solidarity Relief","localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"State of Solidarity Relief","sharedPortalName":"State of Solidarity Relief","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue au State of Solidarity Relief","sharedPortalName":"State of Solidarity Relief","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff0000","helpCenterTitleColor":"#efefef","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"sosrelief","projectId":10002,"serviceDeskId":3,"name":"State of Solidarity Relief","description":"An initiative of State of the Arts to connect people in Belgium with financial stability to people in Belgium faced with dire precarity as a result of the COVID-19 crisis. \n<a href=\"http://state-of-the-arts.net/sosrelief/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">About State of Solidarity Relief</a> | <a href=\"http://state-of-the-arts.net/about-us/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">About State of the Arts</a> | <a href=\"http://state-of-the-arts.net/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">GDPR</a>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"9","name":"Give","descriptionHtml":"","callToAction":"Give","introHtml":"Give to someone in need","icon":10520,"iconUrl":"https://sosrelief.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10520","groups":[3],"key":""},{"id":"10","name":"Receive","descriptionHtml":"","callToAction":"Receive","introHtml":"Receive one-time relief","icon":10521,"iconUrl":"https://sosrelief.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10521","groups":[3],"key":""},{"id":"11","name":"Question for SOS Relief","descriptionHtml":"","callToAction":"Question for SOS Relief","introHtml":"Send us a question and/or comment","icon":10522,"iconUrl":"https://sosrelief.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10522","groups":[3],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[9,10,11]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SOSRELIEF","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":true},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":10,"projectId":10002,"form":{"name":"Receive","descriptionHtml":"","callToAction":"Receive","intro":"Receive one-time relief","instructions":"","icon":10521,"iconUrl":"https://sosrelief.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10521","key":""},"fields":[{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false},{"fieldType":"text","fieldId":"customfield_10052","fieldConfigId":"10153","label":"Beneficiary","description":"Name matching the indicated IBAN Bank account number","descriptionHtml":"Name matching the indicated IBAN Bank account number","required":true,"displayed":true},{"fieldType":"select","fieldId":"customfield_10056","fieldConfigId":"10156","label":"Indicator","description":"","descriptionHtml":"","required":false,"displayed":false,"values":[{"value":"10118","label":"[GIVE]----->","selected":false,"children":[]},{"value":"10119","label":"--->[RECEIVE]","selected":false,"children":[]},{"value":"10120","label":"<----[?]---->","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10053","fieldConfigId":"10154","label":"IBAN","description":"Bank account details. Please leave a space between every 4 characters","descriptionHtml":"Bank account details. Please leave a space between every 4 characters","required":true,"displayed":true},{"fieldType":"select","fieldId":"customfield_10051","fieldConfigId":"10152","label":"Amount","description":"For what amount would you need support? ","descriptionHtml":"For what amount would you need support? ","required":true,"displayed":true,"values":[{"value":"10112","label":"50 €","selected":false,"children":[]},{"value":"10113","label":"100 €","selected":false,"children":[]},{"value":"10114","label":"200 €","selected":false,"children":[]},{"value":"10115","label":"400 €","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Motivation","description":"Optional but appreciated. May be shared anonymously for spreading information on SOS Relief.\t","descriptionHtml":"Optional but appreciated. May be shared anonymously for spreading information on SOS Relief. ","required":false,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/10","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/10","calendarParams":{"firstDay":0,"date":"2020-09-23T18:30:35+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkODE0YWJkNy03OWMyLTQxYTQtYjMxZS0xYWI2ZDE2MDg3YjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MDA4Nzk4MzUsIm5iZiI6MTYwMDg3ODU3NX0.nxHX8df6Hu4UAIEQUWHnBV4_VLZ4VnLspV9u2kmtZxc","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"d814abd7-79c2-41a4-b31e-1ab6d16087b8","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}